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COVID-19 Response

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What Allegacy is Doing

Taking measures to ensure the health and wellbeing of our members, our employees, and your families.

As coverage of the coronavirus (COVID-19) continues, we are closely monitoring the guidance being provided by health officials, including the Centers for Disease Control and Prevention (CDC) and the North Carolina Department of Health (DOH).

We have plans in place to be here for you. Our leadership is meeting daily to review, update and enact portions of our plan as needed.

Cathy Pace, CEO


Message to members from Cathy Pace, CEO

watch the video

 

Last updated Wednesday, March 25:

  • 2020 Annual Meeting: As a result of the COVID-19 Pandemic and government restrictions on public gatherings, the time and location of Annual Meeting has been changed. Please contact legal@allegacy.org for details.

Last updated Tuesday, March 24:

  • This Saturday, March 28, Westbrook Financial Center Lobby and Driv-Thru will be closed. Visit one of our Interactive Teller Machines (ITMs) with Live Teller Assist available Saturdays from 9:00 am – 12:00 pm.

Last updated Thursday, March 19:

  • We understand that in situations like a pandemic, finances can be challenging. Allegacy is here for you and prepared to help. If you’ve been financially impacted by COVID-19 and need additional financial assistance, contact us for options – by phone at 336.774.3400 or via secure message available in WebBanking or the mobile app.

Last updated Wednesday, March 18:

  • Allegacy will REMAIN OPEN to take care of all your financial needs, but we need to alter the ways you normally interact with us.
  • Starting Thursday, March 19th, all Allegacy locations will offer limited access to our Financial Center lobbies, available by appointment only with the exception of our Spartan Village (on UNCG’s campus) and New Jersey locations, which are closed for appointments.
  • Our lobbies will be closed to walk-in traffic
  • All teller-assisted transactions will be conducted through the drive-thrus, ATMs and Interactive Teller Machines (ITMs), with LIVE assistance
  • For all other transactions members will need to call for an appointment. We have designated phone lines set up for each Financial Center location:
    Allegacy Village 336.774.8360
    Battleground 336.794.8500
    Bermuda Run 336.794.8485
    BioTech 336.794.8454
    Davidson 336.774.2723
    Hanes Mall 336.774.3424
    King 336.774.8377
    Kernersville 336.794.8510
    Mocksville 336.774.2657
    Mt. Airy 336.794.7070
    North Patterson 336.794.7056
    Palladium 336.659.2000
    Peace Haven 336.774.8373
    Stafford Village 336.774.3706
    Westbrook Branch 336.774.2855
  • Our Contact Center remains open for assistance and can be reached at 336.774.3400 / 800.782.4670.

Last updated Friday, March 13:

  • Allegacy team members have been asked to stay home if not feeling well.
  • Some of our Member Service Representatives may wear gloves during their day to prevent the spread of germs while handling cash.
  • Extra cleaning precautions are taking place in all high-touch areas, including ATM and Interactive Teller Machines.
  • Member workshops have been postponed, but financial Tools + Tips can be accessed on our website.
  • We have adopted a contactless greeting, instead of our usual standard of a handshake or hug.
  • Business travel bans and restrictions are in place.
  • Allegacy is remaining vigilant in our efforts to prevent and monitor fraud. We are also keeping a close watch for any reports of financial fraud related to COVID-19. Even though this is a public health issue, fraudsters are known to target potential victims during times of uncertainty.

How to Continue Banking Habits While Avoiding Crowds

Please know that our goal is to continue to provide the best tools and access you need to manage your finances wherever and whenever. We are ready to serve you, whenever and wherever.

Here are some “how-to” bits of content on:

Where to make which transactions:

 

By AppointmentDrive-ThruInteractive Teller MachinesATMsContact CenterMobile AppWebBankingWebsitePhone Banking
Teller Check
Open a Deposit Account
Complete a Loan Application
Make a Cash Deposit
Make a Check Deposit
Withdraw Cash*
Stop Payment
Notary (members only)
Make an Allegacy Payment
Transfer Funds
Home Equity Document Signing
Mortgage Eliminator Document Signing
Check Account Balance
View Transaction History
Wire Transfer*
Access Safe Deposit Box
Credit Card Cash Advance*
Medallion Guarantee
Change of Address
Password Reset
Replacement Cards
Check Reorders
Set Up Auto Draft
Line of Credit Advance

Starred transactions (*) refer to transactions completed by individual and business members alike.

Credit Union members can benefit from Shared Branching Services at participating locations.

Starred transactions (*) above in the Retail chart refer to transactions completed by individual and business members alike.

By AppointmentDrive-ThruContact CenterWebBankingNight DepositITMATMMobile AppAppointment By Phone
Deposit with Coin
Make a Cash Deposit
Make a Check Deposit
Password Reset
Loan Payment by Check
Loan Advance
Loan Application
Credit Card Application
Transfer Funds

 

 

By AppointmentOnline¹Advisor PhoneWebExDocuSignMail or FedExSecure Email
New, Review, or Service Appointments
New Account or Service Forms²
Trades²
Account Inquiries
Request Tax Documents
Incoming/Outcoming Checks³

1. You may access your investment accounts through your Allegacy Web Banking, or going directly to My Portfolio View. 2. Forms may be available online.  Please contact your Financial Advisor for guidance. 3. Please contact your financial guidance for guidance on how to deliver checks.

*Non-deposit investment products and services are offered through CUSO Financial Services, L.P. (“CFS”), a registered broker-dealer (Member FINRA/SIPC) and SEC Registered Investment Advisor. Products offered through CFS: are not NCUA/NCUSIF or otherwise federally insured, are not guarantees or obligations of the credit union and may involve investment risk including possible loss of principal. Investment Representatives are registered through CFS. Allegacy Federal Credit Union has contracted with CFS to make non-deposit investment products and services available to credit union members.

What You Can Do to Be Well

Be proactive in your efforts to prevent the spread of sickness. When you visit our Financial Centers, you may notice that we are no longer shaking hands and performing “contactless greetings.” This so we can do our part to minimize the spread of germs.

Doing our part, we are providing our members with hand sanitizing stations, we kindly ask that you use this station when you enter any of our locations before you interact with our employees. This will help us keep our teammates safe and healthy so they can serve you.

Thank you for helping us all stay safe so that we may continue to do the right thing for your wellbeing today and every day.

Get the latest reports and safety suggestions from the CDC website.