Enhanced Digital Banking Experience
Digital Banking Update & Security Reminder
Online and Mobile Banking will be unavailable starting Monday, October 6. New User Registration will be paused from September 30 to October 7. Services resume Tuesday, October 7. Transfers or payments scheduled for October 4–6 will process on October 7.
Security Notice:
Allegacy will never contact you to reset your User ID or password. Credential changes must be initiated by you. We will not ask to verify your information unless you initiate the transaction. If you receive suspicious messages, contact us directly at 800.782.4670.
Your security is our priority. Thank you for your patience as we enhance your digital experience.
A Message from the CEOBetter Digital Banking Coming Soon
Managing your money online should be simple — but we know it hasn’t always felt that way. Over the last year, we’ve listened closely to your feedback. Many of you have shared your frustrations, and we have experienced them too. Your input has guided our next big step forward.
In October of this year, we will launch a new digital banking platform designed to be faster, easier and provide even more security protection — whether you’re on mobile or online. This is the first phase of a multi‑year investment to give you more control, convenience, and confidence in how you manage your money.
Coming in October:
💳 Cards: Full card controls (such as locking your card) and integration with digital wallets like 
and 
🛡️ Improved Security: Stronger authentication and advanced fraud monitoring
📊 Lending Tools: Loan payoff calculator and one‑click payoff for installment loans
📈 Account Reporting: Detailed insights when you need them
🎯 Custom Dashboard: Show/hide account elements and reorder accounts your view, your way
🔍 Search + FAQs: Quickly find answers and support
💡 Credit Scoring: Track your score directly inside your account
Looking Ahead to 2026:
💸 Smarter Money Movement: Send money more easily to family, friends, or accounts at other institutions
⚡️ Faster Applications: Apply for loans or new products in minutes, right from your device
In the coming weeks, we will share more details and help you prepare for the transition coming in October. We know this change will take some getting used to, but our teams are ready to support you every step of the way.
This is your digital banking — re-imagined for today, evolving for tomorrow. Thank you for being part of the Allegacy family.
Warm regards,
Members
- If you use Money Management to view your accounts, create budgets and track spending:
- You will need to re-establish these accounts by using the Connect option at the bottom of the Account Dashboard look for this icon
connect
- You will need to re-establish these accounts by using the Connect option at the bottom of the Account Dashboard look for this icon
- See both Allegacy accounts and External accounts in one view
- Analyze your spending
- Set savings goals
- Build a budget with just a few clicks.
New Enhancements:
- If you use Direct Connect, you will need to reconnect accounts in Intuit products such as QuickBooks or Quicken.
- Our new Digital Banking platform will use Express Web Connect Plus to sync the accounts.
- You will need to search for Allegacy Federal Credit Union in Quickbooks/Quicken,
- Login with your username and password for the new Digital Banking platform
- Complete MFA for verification and sync your accounts.
- Account sync may take up to 24 hours to complete
- Prior to the upgrade, you should export any recent transaction history and disconnect the current connection with our current online banking
- On Monday, October 6, we’ll be transitioning from our current Member-to-Member (M2M) transfer service to a new, enhanced option: Pay a Person (P2P). pay-a-person instructions here
- What you can do to help have a seamless transition is to set up P2P now, which ensures that your transfer information will carry over automatically in October. This allows you to start using the new service right away, with no extra steps.
- What you’ll love about Pay a Person (P2P):
- Enhanced security to help protect your information
- Quick setup using just an email or mobile number
- Send money to anyone, even if they don’t bank with Allegacy
- If you have previously set up Debit Card Alerts and Controls, you will need to re-establish these within the new Digital Banking platform.
- Log into Digital Banking
- Select the account with the debit card you would like to enable controls or alerts,
- Select Manage Cards from the Quick Links menu
- Select the appropriate option for Transaction Alerts or Transaction Controls
- NOTE: Any alerts or controls set up in our previous digital banking system will not work beginning Monday, October 6th.
- If you have locked your debit card(s) within the current Digital Banking platform, the lock will be removed on October 6, during the system upgrade.
- Once the new Digital Banking platform is available on October 7, you will need to lock your card(s) in the new system.
- Any account activity alerts you have set up within the current Digital Banking platform will not transfer to the new system.
- Once the new Digital Banking platform is available on October 7, you will need to re-subscribe to your preferred alerts in the new system.
- SMS Text Banking commands such as BAL, LAST, TRANS will no longer be available. You can use the Mobile App Widget for a quick view of the account balance and quickly log in to complete a transfer.
Business Owner Members
- If you use Direct Connect, you will need to reconnect accounts in Intuit products such as QuickBooks or Quicken.
- Our new Digital Banking platform will use Express Web Connect Plus to sync the accounts.
- You will need to search for Allegacy Federal Credit Union in Quickbooks/Quicken,
- Login with your username and password for the new Digital Banking platform
- Complete MFA for verification and sync your accounts.
- Account sync may take up to 24 hours to complete
- Prior to the upgrade, you should export any recent transaction history and disconnect the current connection with our current online banking
- If you have previously set up Debit Card Alerts and Controls, you will need to re-establish these within the new Digital Banking platform.
- Log into Digital Banking
- Select the account with the debit card you would like to enable controls or alerts,
- Select Manage Cards from the Quick Links menu
- Select the appropriate option for Transaction Alerts or Transaction Controls
- NOTE: Any alerts or controls set up in our previous digital banking system will not work beginning Monday, October 6th.
- If you have locked your debit card(s) within the current Digital Banking platform, the lock will be removed on October 6, during the system upgrade.
- Once the new Digital Banking platform is available on October 7, you will need to lock your card(s) in the new system.
- Any account activity alerts you have set up within the current Digital Banking platform will not transfer to the new system.
- Once the new Digital Banking platform is available on October 7, you will need to re-subscribe to your preferred alerts in the new system.
