Fraudsters are after your money. Please be aware of an increase in phone, email, text, and mail/mailbox- based scams requesting your personal information, PINs, and debit cards. Scammers can alter the number and name sent to your caller ID or email to disguise their identity. Never give out your online banking credentials, log in or account information to anyone contacting you, including someone claiming to be from Allegacy. When in doubt, call us at 336.774.3400 to confirm or to report suspected fraud.

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How do I block a lost or stolen card?

In the event you find that your Visa^® Credit and/or Debit Card(s) have been lost or stolen, please contact us as soon as possible via phone at 336.774.3400 / 800.782.4670 or online via our secure communication channels – Secure Email and Secure Chat – both of which can be accessed from the Support menu after logging in to WebBanking. You may also wish to contact all credit bureaus and have them place a “fraud alert” on your credit bureau report and order copies of your credit report to check whether any fraudulent accounts were opened without your knowledge or consent.

We appreciate your patience.