Contact Us

be heard. we’re listening.

Whenever you run into questions, we’re here with ways to get answers quickly with digital chat assistance + online chat. For further needs, connect with highly-trained specialists who are ready to give personalized attention to all of your financial needs.

Schedule an appointment by phone or chat

Member Services

336.774.3400 | 800.782.4670
Monday – Friday: 7:30am – 6pm
Saturday: 9am – 12pm

Live support available online
Monday – Friday: 7:30am-6pm
Saturday: 9am-12pm

Digital Chat Assistant

Try using Welby, our digital chat assistant, in the bottom right corner for instant answers to many questions.

Or fill out our contact form

Please remember that the following cannot be handled by e-mail, because a signature and/or other security clearances are required:

  • Change of address – Please use the secure forms within WebBanking instead.
  • Information about your personal accounts (balances, last payment made, etc.). Please use WebBanking instead.
  • Withdrawals/transfers between accounts. Please use WebBanking instead.
  • Opening/closing of accounts – Many new accounts can be opened by using the secure forms within WebBanking.

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Questions? Find out what makes us different.


  • Non-deposit investment products and services are offered through CUSO Financial Services, L.P. (“CFS”), a registered broker-dealer (Member FINRA/SIPC) and SEC Registered Investment Advisor. Products offered through CFS: are not NCUA/NCUSIF or otherwise federally insured, are not guarantees or obligations of the credit union and may involve investment risk including possible loss of principal. Investment Representatives are registered through CFS. Allegacy Federal Credit Union has contracted with CFS to make non-deposit investment products and services available.