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Whenever you run into questions, we’re here, with highly-trained specialists who are ready to give personalized attention to all of your financial needs.

Reach us by phone, chat or mail

Member Services

336.774.3400 | 800.782.4670
Monday – Thursday: 7:30am – 5pm
Friday: 7:30am – 6pm

Online Chat

Live support available online
Monday – Thursday: 7:30am-5pm
Friday: 7:30am-6pm

Mailing Address

Allegacy Federal Credit Union
P.O. Box 26043, Winston-Salem, NC 27114-6043

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Please remember that the following cannot be handled by e-mail, because a signature and/or other security clearances are required:

  • Change of address – Please use the secure forms within WebBanking instead.
  • Information about your personal accounts (balances, last payment made, etc.). Please use WebBanking instead.
  • Withdrawals/transfers between accounts. Please use WebBanking instead.
  • Opening/closing of accounts – Many new accounts can be opened by using the secure forms within WebBanking.

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Disclosures

  • Non-deposit investment products and services are offered through CUSO Financial Services, L.P. (“CFS”), a registered broker-dealer (Member FINRA/SIPC) and SEC Registered Investment Advisor. Products offered through CFS: are not NCUA/NCUSIF or otherwise federally insured, are not guarantees or obligations of the credit union and may involve investment risk including possible loss of principal. Investment Representatives are registered through CFS. Allegacy Federal Credit Union has contracted with CFS to make nondeposit investment products and services available. The following words need to be in bold on all Allegacy Investment group pages where this disclosure is placed. (They are currently not in Bold) are not NCUA/NCUSIF or otherwise federally insured, are not guarantees or obligations of the credit union and may involve investment risk including possible loss of principal.

Third Party Site Disclaimer

 

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