Ways to Pay

Safe, secure + convenient.

close up of man tapping his Allegacy Credit Card on a touchless card reader at a coffee shop

Payments made easy.

From making secure purchases in stores to making online loan payments, Allegacy has you covered with options that give you the access you need in the payment style you prefer.

Making Purchases

Allegacy debit and credit cards are flexible, offering both familiar and innovative ways to pay.

There are several ways to make purchases using your debit or credit card, each with a different action – swipe, dip or tap.

Swipe – Swiping the magnetic stripe on the back of your card is the most common and widely available method used by merchant card readers. Unfortunately, magnetic stripes are one of the more unsecure forms of card payment. As the oldest method, scammers have discovered ways to use these types of cards for fraudulent purchases. Additionally, debit and credit cards that you swipe are subject to a lot of wear and tear over time.

Dip – Chip cards, also known as EMV cards, are a smart choice for secure transactions. They generate a unique code for every transaction, making it difficult for fraudsters to steal your information. Just insert the card, enter your PIN, and remove it. Although regular use may cause wear and tear, chip cards offer the benefit of enhanced protection.

Tap – Contactless cards, or “tap-to-pay” cards, with a contactless symbol prioritize your security, providing a level of protection comparable to dipping your card but with a simple tap over the PIN pad. While this protects against card skimmers, it also means if your card is stolen it can easily be used elsewhere, as contactless cards may not require additional personal information for transactions. Learn more in this video »

 

Swipe
Dip
Tap
Enhanced Speed
No No Yes
Skimmer Resistant
No No Yes
Unique Transaction Code
No Yes Yes

For more contactless ways to pay, add your Allegacy card to the top of your digital wallet!

Apple Pay

Make secure purchases in stores, in apps, and now on the web. Easily pay with your debit cards and credit cards with just a touch. And because your card details are never shared, making payments is safer and more private. Learn more »

Google Pay

The fast, simple way to pay with Google. It brings together everything you need at checkout and keeps your payment info safe in your Google Account until you’re ready to pay. Plus, Google Pay makes it easy to keep track of purchases, redeem loyalty points and get personalized suggestions to help you save time and money. Learn more »

Samsung Pay

Add your qualifying Visa®, MasterCard or American Express cards issued by our partner financial institutions. Samsung Pay works in-store, in-app and online. Load your cards onto your devices and check out with a tap. Learn more »

Online buying has also evolved and now you can pay securely with fewer clicks.

Visa Secure Remote Commerce

Wherever you see this icon Visa Secure Remote Commerce icon and Visa is accepted, you’ll enjoy time-saving digital checkout by no longer having to enter 16-digit primary account numbers, look up passwords or fill out long forms to make a purchase on a site.

When you click to pay with Visa, you can be assured that Visa’s global payment network is always looking out for you — fighting fraud, reducing risk, and helping to make transactions fast and worry-free. Learn more »

Pay-a-Person

Mobile Banking - Pay a PersonPay family and friends easily from WebBanking or our mobile app. This easy, seamless and free digital service eliminates the need for cash, downloading a separate payment app or writing a check.

Experience secure, frictionless and faster digital payments today. Simply choose Move Money in the top menu of WebBanking or, if you are using our mobile app, access Pay-a-Person from the “More” menu.

Loan Payments

Need to make a loan payment? Or pay a credit card balance? Allegacy offers multiple ways to make payments to meet your needs. For mortgage payments, please visit our Mortgage page.

  • Get Started

    Get Started

  • Speed

    Speed

  • Cost

    Cost

  • Availability

    Availability

  • Benefits

    Benefits

Need more assistance?
Search our FAQs

Transfer from an Allegacy Account

  • Get Started

  • Speed

    Immediately

  • Cost

    Free

  • Availability

    24/7 with Allegacy WebBanking or our mobile app

  • Benefits

    Speed
    Convenience
    Option to set recurring payments

Need more assistance?
Search our FAQs

Pay with a Checking Account Online

  • Get Started

  • Speed

    1 - 3 Days

  • Cost

    Free

  • Availability

    24/7 with Allegacy WebBanking or our mobile app

  • Benefits

    Convenience
    Option to set recurring payments

Need more assistance?
Search our FAQs

Pay with a Debit Card Online

  • Get Started

  • Speed

    1 Business Day

  • Cost

    $5

  • Availability

    24/7 with Allegacy WebBanking or our mobile app

  • Benefits

    Convenience
    Account connection not required

Need more assistance?
Search our FAQs

Pay Over the Phone

  • Get Started

  • Speed

    Immediate - 3 Business Days

  • Cost

    $12

  • Availability

    Monday-Friday 7:30am-6pm EST,
    Saturday 9am-12pm EST

  • Benefits

    Pay with Debit Card or External Account
    Questions can be answered

Need more assistance?
Search our FAQs

Pay In-Person at a Branch

  • Get Started

  • Speed

    Immediate - 1 Business Day

  • Cost

    Varies by Method

  • Availability

    See branch hours

  • Benefits

    Pay with Cash, Check or Debit Card
    Questions can be answered

Need more assistance?
Search our FAQs

Pay By Mail

  • Get Started

  • Speed

    7 - 10 Days

  • Cost

    Free

  • Availability

    Any time

  • Benefits

    Convenience
    Account connection not required

Need more assistance?
Search our FAQs
Need more assistance?
Search our FAQs
Not finding what you're looking for?Contact Us.

Frequently Asked Questions

For the fastest processing, please send payments to:

PO Box 26043
Winston-Salem, NC 27114-6043

In the event you will be sending express mail or overnight service, the carrier may require a physical address. If so, please use 1691 Westbrook Plaza Drive, Winston-Salem, NC 27103.

Use our external payment* feature to make a loan payment online, with no additional help.

Start by logging into WebBanking to set up your access to pay your Allegacy loans.

  • Step One: Click on the Move Money tab.
  • Step Two: Click on Loan Payment.
  • Paying with an external account?
    • Step Three: Choose Manage External Accounts.
    • Step Four: Choose Add an Account and enter your external account information.
  • Paying with an external debit card?*
    • Step Three: Click Make a payment on the top right.
    • Step Four: Click Pay by debit card.

First time using WebBanking? It’s free and easy to use – register now. Once you are registered for WebBanking, you can download our Allegacy Mobile App and make your loan payments while on the go.

login to WebBanking

*Exclusions apply: Allegacy is unable to process an American Express debit card. We are sorry for any inconvenience this may cause. A $5.00 convenience fee will be applied per each loan payment for using an external debit card. No fee is incurred for an ACH transfer from an external account.

Download instructions »

visual snapshot of the Pay button inside WebBanking

To make a credit card payment via WebBanking using an  Allegacy account, visit My Accounts and click the PAY button beneath your credit card information.


To make a credit card payment via WebBanking using an external account or external debit card:

  • Select Credit Card account information from your ADDITIONAL SERVICES toolbar.
  • This will open your Credit Card WebBanking portal.
  • Then select MAKE A PAYMENT from the right-hand side quick links.
  • Choose the payment type and frequency of your choice and complete steps as they appear.
visual snapshot of menu in WebBanking

To make a credit card payment via Mobile App:

  • Login to the mobile app and select the MORE feature in the bottom right hand corner.
  • Then select Credit Card account information from your ADDITIONAL SERVICES list.
  • This will open your Credit Card WebBanking portal.
  • Then select MAKE A PAYMENT from the right hand side quick links.
  • Choose the payment type and frequency of your choice and complete steps as they appear.
visual snapshot of mobile app credit card access

Use WebBanking to make a payment on Allegacy Loans:

  1. Sign up for WebBanking by clicking New User in the Login drop-down at Allegacy.org.
  2. To make a payment from an Allegacy account, click the Pay button on your loan account in My Accounts. You can also schedule recurring payments.
  3. You can also select “Pay to Principal” in the pay menu, which allows you to make a principal-only payment to a loan. This option is available on all loan types.
  4. To make a payment from an external account, choose Move Money, then Loan Payment. Choose Manage External Accounts and add your external routing and account number for free. You may choose to pay with a non-Allegacy debit card for a $5 convenience fee.

Use WebBanking to make a payment on an Allegacy Line of Credit:

  1. Click the Pay button and select your payment options from the drop-down menu.
  2. To pay a line of credit to a zero balance but leave it open, there is an option labeled ‘Pay in full without closing’. Please note the ‘Pay in full without closing’ option is only available for line of credit products.

Did you know you can also pay a loan at an Interactive Teller Machine?

  1. Visit one of our Interactive Teller Machines in the Drive-Thru.
  2. Look for the lane with a red canopy. That’s the ITM!
  3. Have an ID ready and select “Help” to work with a Member Service Representative during normal business hours.

Download instructions »

To make a request for a temporary increase to your Visa® Debit Card daily access limit, please contact us via phone at 336.774.3400 / 800.782.4670 or online via our secure communication channels – Secure Email and Secure Chat – both of which can be accessed from the Support menu after logging in to WebBanking.

To help protect you and your finances consider signing up for fraud text alerts. If fraud is suspected on your Allegacy Visa® Debit Card, you’ll immediately receive a text notification* alerting you to the suspicious activity. From there you can validate whether or not the transaction is fraud or choose to receive a call from us.

Sign up now.

*Message and data rates may apply based upon your wireless provider.

In the event you notice suspicious or unusual activity on your Visa® Debit Card, please contact us as soon as possible via phone at 336.774.3400 / 800.782.4670. If you notice suspicious or unusual activity on your Visa® Credit Card account(s) or suspect fraud, you can notify the Credit Union and Visa immediately online:

  1. Simply login to Webbanking and select Credit Card Account Information from the Additional Services menu.
  2. Then choose View Transactions.
  3. Select the ‘Dispute Transaction’ link next to the suspicious transaction.

Please let the Credit Union know about any upcoming trips and we’ll update your record so the fraud monitoring service does not place a block on your Visa® Credit and/or Debit Card(s) when making purchases out of your area or ordinary spending habits. To do so, simply login to WebBanking and choose ‘Travel Request’ from the Secure Forms drop-down menu.

In the event you find that your Visa® Credit and/or Debit Card(s) have been lost or stolen, please contact us as soon as possible via phone at 336.774.3400 / 800.782.4670 or online via our secure communication channels – Secure Email and Secure Chat – both of which can be accessed from the Support menu after logging in to WebBanking. You may also wish to contact all credit bureaus and have them place a “fraud alert” on your credit bureau report and order copies of your credit report to check whether any fraudulent accounts were opened without your knowledge or consent.