Ways to Pay

For the fastest processing, please send payments to:

PO Box 26043
Winston-Salem, NC 27114-6043

In the event you will be sending express mail or overnight service, the carrier may require a physical address. If so, please use 1691 Westbrook Plaza Drive, Winston-Salem, NC 27103.

Use our external payment* feature to make a loan payment online, with no additional help.

Start by logging into WebBanking to set up your access to pay your Allegacy loans.

• Step One: Click on the Move Money tab.
• Step Two: Click on Loan Payment.
• Paying with an external account?
  • Step Three: Choose Manage External Accounts.
  • Step Four: Choose Add an Account and enter your external account information.
• Paying with an external debit card?*
  • Step Three: Click Make a payment on the top right.
  • Step Four: Click Pay by debit card.

First time using WebBanking? It’s free and easy to use – register now. Once you are registered for WebBanking, you can download our Allegacy Mobile App and make your loan payments while on the go.

login to WebBanking

To make a credit card payment via WebBanking using an  Allegacy account, visit My Accounts and click the PAY button beneath your credit card information.

To make a credit card payment via WebBanking using an external account or external debit card:

• Select Credit Card account information from your ADDITIONAL SERVICES toolbar.
• This will open your Credit Card WebBanking portal.
• Then select MAKE A PAYMENT from the right-hand side quick links.
• Choose the payment type and frequency of your choice and complete steps as they appear.

To make a credit card payment via Mobile App:

• Login to the mobile app and select the MORE feature in the bottom right hand corner.
• Then select Credit Card account information from your ADDITIONAL SERVICES list.
• This will open your Credit Card WebBanking portal.
• Then select MAKE A PAYMENT from the right hand side quick links.
• Choose the payment type and frequency of your choice and complete steps as they appear.

Use WebBanking to make a payment on Allegacy Loans:

1. Sign up for WebBanking by clicking New User in the Login drop-down at Allegacy.org.
2. To make a payment from an Allegacy account, click the Pay button on your loan account in My Accounts. You can also schedule recurring payments.
3. You can also select “Pay to Principal” in the pay menu, which allows you to make a principal-only payment to a loan. This option is available on all loan types.
4. To make a payment from an external account, choose Move Money, then Loan Payment. Choose Manage External Accounts and add your external routing and account number for free. You may choose to pay with a non-Allegacy debit card for a $5 convenience fee.

Use WebBanking to make a payment on an Allegacy Line of Credit:

1. Click the Pay button and select your payment options from the drop-down menu.
2. To pay a line of credit to a zero balance but leave it open, there is an option labeled ‘Pay in full without closing’. Please note the ‘Pay in full without closing’ option is only available for line of credit products.

Did you know you can also pay a loan at an Interactive Teller Machine?

1. Visit one of our Interactive Teller Machines in the Drive-Thru.
2. Look for the lane with a red canopy. That’s the ITM!
3. Have an ID ready and select “Help” to work with a Member Service Representative during normal business hours.

Download instructions »

To make a request for a temporary increase to your Visa^® Debit Card daily access limit, please contact us via phone at 336.774.3400 / 800.782.4670 or online via our secure communication channels – Secure Email and Secure Chat – both of which can be accessed from the Support menu after logging in to WebBanking.

To help protect you and your finances consider signing up for fraud text alerts. If fraud is suspected on your Allegacy Visa^® Debit Card, you’ll immediately receive a text notification* alerting you to the suspicious activity. From there you can validate whether or not the transaction is fraud or choose to receive a call from us.

Sign up now.

In the event you notice suspicious or unusual activity on your Visa^® Debit Card, please contact us as soon as possible via phone at 336.774.3400 / 800.782.4670. If you notice suspicious or unusual activity on your Visa^® Credit Card account(s) or suspect fraud, you can notify the Credit Union and Visa immediately online:

1. Simply login to Webbanking and select Credit Card Account Information from the Additional Services menu.
2. Then choose View Transactions.
3. Select the ‘Dispute Transaction’ link next to the suspicious transaction.

Please let the Credit Union know about any upcoming trips and we’ll update your record so the fraud monitoring service does not place a block on your Visa^® Credit and/or Debit Card(s) when making purchases out of your area or ordinary spending habits. To do so, simply login to WebBanking and choose ‘Travel Request’ from the Secure Forms drop-down menu.

In the event you find that your Visa^® Credit and/or Debit Card(s) have been lost or stolen, please contact us as soon as possible via phone at 336.774.3400 / 800.782.4670 or online via our secure communication channels – Secure Email and Secure Chat – both of which can be accessed from the Support menu after logging in to WebBanking. You may also wish to contact all credit bureaus and have them place a “fraud alert” on your credit bureau report and order copies of your credit report to check whether any fraudulent accounts were opened without your knowledge or consent.