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Digital Banking Assistance

Online Banking

We are providing an option to request the removal of your Online Banking and Mobile Banking accounts and data if you no longer wish to use these tools. This will delete online and mobile account access, data, services and activity used in these tools and access to electronic documents. Your Allegacy accounts, activity and transaction history will remain active, but online and mobile accounts, access and data will be deleted and you will no longer be able to access them. This may impact items such as eStatements, BillPay, scheduled transfers, etc. previously set up. Please read the details below. Please note that when your Online Banking and Mobile app account are deleted:
  • Your accounts will remain open and unaffected. This request is only used for deleting your online and mobile banking account access and data.
  • You will no longer be able to log into Allegacy WebBanking or Mobile app and your account data in those tools will be deleted.
  • IMPORTANT: Any activity you previously set up within online banking or our mobile app will be disabled and/or deleted. This includes text or email account alerts, automatic or scheduled Bill Pay payments and payee info, scheduled fund transfers to people or other accounts/merchants, scheduled loan payments, and the history of these transactions. If you request to delete your accounts, an Allegacy Representative will review these activities to ensure you would like to proceed.
  • This will remove your ability to log in to view past, current or future eStatements or electronic account documents.
  • If you are opted-in to receive eStatements, please note to change to paper statements when you speak to an Allegacy representative if you wish to receive them. There may be a fee to receive paper statements.
To proceed with a request to delete your online and mobile account access and data, please contact us.
To reset your WebBanking login information, please click here. You'll need access to the phone number on file with the credit union to complete the reset process.
Use our external payment* feature to make a loan payment online, with no additional help. Start by logging into WebBanking to set up your access to pay your Allegacy loans.
  • Step One: Click on the Move Money tab.
  • Step Two: Click on Loan Payment.
  • Paying with an external account?
    • Step Three: Choose Manage External Accounts.
    • Step Four: Choose Add an Account and enter your external account information.
  • Paying with an external debit card?*
    • Step Three: Click Make a payment on the top right.
    • Step Four: Click Pay by debit card.
First time using WebBanking? It’s free and easy to use – register now. Once you are registered for WebBanking, you can download our Allegacy Mobile App and make your loan payments while on the go. login to WebBanking
*Exclusions apply: Allegacy is unable to process an American Express debit card. We are sorry for any inconvenience this may cause. A $5.00 convenience fee will be applied per each loan payment for using an external debit card. No fee is incurred for an ACH transfer from an external account. Download instructions »
Use WebBanking to make a payment on Allegacy Loans:
  1. Sign up for WebBanking by clicking New User in the Login drop-down at Allegacy.org.
  2. To make a payment from an Allegacy account, click the Pay button on your loan account in My Accounts. You can also schedule recurring payments.
  3. You can also select “Pay to Principal” in the pay menu, which allows you to make a principal-only payment to a loan. This option is available on all loan types.
  4. To make a payment from an external account, choose Move Money, then Loan Payment. Choose Manage External Accounts and add your external routing and account number for free. You may choose to pay with a non-Allegacy debit card for a $5 convenience fee.
Use WebBanking to make a payment on an Allegacy Line of Credit:
  1. Click the Pay button and select your payment options from the drop-down menu.
  2. To pay a line of credit to a zero balance but leave it open, there is an option labeled ‘Pay in full without closing’. Please note the ‘Pay in full without closing’ option is only available for line of credit products.
Did you know you can also pay a loan at an Interactive Teller Machine?
  1. Visit one of our Interactive Teller Machines in the Drive-Thru.
  2. Look for the lane with a red canopy. That’s the ITM!
  3. Have an ID ready and select “Help” to work with a Member Service Representative during normal business hours.
Download instructions »

Digital Assistant

If you prefer not to use Welby, you can speak to a representative during normal business hours. Visit our Contact Us page for details. You may also chat during normal business hours.
Yes, if Welby cannot answer your question, you will be given the option to call or chat with a Member Services representative during business hours.
Welby can direct you to the department that your application is associated with, but cannot provide you with status updates at this time.
Yes, Welby can direct you to the online membership application to become an Allegacy member
We hope to use Welby in different channels in the near future.
Yes, Welby will have additional capabilities in the coming months as well as a dedicated team that will look at opportunities to improve and enhance Welby’s features. The types of questions and answers Welby knows will be added to this page.
Currently, Welby is supported by the following: Operating Systems Windows® 7 build 7601 and higher Mac® OSX 10.12 (Sierra) and higher Browsers Chrome™ 68 and higher Safari® 12 and higher Firefox™ 62 and higher Edge™ 15.15063 and higher
Welby is only able to understand and respond in English currently.
Welby is a complimentary service offered to enhance your experience and extend our support in new, fast digital ways.
Welby is available for your convenience 24/7.
Welby is able to accurately respond to many different questions and is constantly learning to answer more questions to better serve your needs. Our Allegacy staff works to add information monthly.
We want to assist our Members and Prospects in the quickest and most efficient ways possible. Welby is able to provide support for our most frequently asked questions that come into our Contact Us channels, plus help with product selections on the website. Welby is available to use 24/7.

Mobile Banking

We are providing an option to request the removal of your Online Banking and Mobile Banking accounts and data if you no longer wish to use these tools. This will delete online and mobile account access, data, services and activity used in these tools and access to electronic documents. Your Allegacy accounts, activity and transaction history will remain active, but online and mobile accounts, access and data will be deleted and you will no longer be able to access them. This may impact items such as eStatements, BillPay, scheduled transfers, etc. previously set up. Please read the details below. Please note that when your Online Banking and Mobile app account are deleted:
  • Your accounts will remain open and unaffected. This request is only used for deleting your online and mobile banking account access and data.
  • You will no longer be able to log into Allegacy WebBanking or Mobile app and your account data in those tools will be deleted.
  • IMPORTANT: Any activity you previously set up within online banking or our mobile app will be disabled and/or deleted. This includes text or email account alerts, automatic or scheduled Bill Pay payments and payee info, scheduled fund transfers to people or other accounts/merchants, scheduled loan payments, and the history of these transactions. If you request to delete your accounts, an Allegacy Representative will review these activities to ensure you would like to proceed.
  • This will remove your ability to log in to view past, current or future eStatements or electronic account documents.
  • If you are opted-in to receive eStatements, please note to change to paper statements when you speak to an Allegacy representative if you wish to receive them. There may be a fee to receive paper statements.
To proceed with a request to delete your online and mobile account access and data, please contact us.
Use the Allegacy Mobile App to deposit checks into your account faster than visiting a Financial Center. Deposit up to $5,000.00 per day per member. Higher daily limits are available upon relationship review. This technology is protected by your secure log-in. If you have cash to deposit, ATMs and ITMs are a great resource. (They’ll take your checks, too!) Visit one of our locations with an Interactive Teller Machine in the Drive-Thru. And in the case of ITMs, you don’t need to have your Allegacy Debit Card on hand. Just have an ID ready and tap the on-screen “Help” button to work with a Member Service Representative during normal business hours. ITMs are available for non-teller assisted transactions 24/7 and you can get an image of the deposited check printed on your receipt!   Know Before You Go
  • To prevent fraud, funds are not available immediately for withdrawal.
  • Deposit cash in stacks of no more than 20 bills. Coins are not accepted at ATMs or ITMs.
  • Drive-Thru ITMs take both cash + checks in one deposit transaction. So you can stack your cash + checks all together, put them in the machine and it will sort and add the total of the deposit for you.
Deposit checks with your smartphone camera in just a few clicks:
  • Get the App for free in your favorite app store.
  • Log in with your WebBanking credentials and tap “Deposit Check” from the bottom menu.
  • Choose the account for the deposit + enter the amount of the check.
  • Take a photo of the front and back of the check, then confirm!