Most Common Questions Assistance

IRS tax forms will be prepared and mailed to our members by January 31. Tax forms are not currently available in the online platform. If you have not received your tax forms by the end of the second week of February, please contact us either through Live Chat or by calling Member Services at 336.774.3400 or 800.782.4670. Note: Tax form 1098 is only mailed to members who have paid more than $600.00 in interest to their Equity loan during the previous tax year. Tax form 1099 is only mailed to members who have earned more than $10.00 in dividends in a deposit account during the previous year.

Members can purchase Certified Teller Checks at any of our convenient Financial Center locations. Please refer to Allegacy's Fee Schedule for applicable fees.

For the fastest processing, please send payments to:

PO Box 26043 Winston-Salem, NC 27114-6043

In the event you will be sending express mail or overnight service, the carrier may require a physical address. If so, please use 1691 Westbrook Plaza Drive, Winston-Salem, NC 27103.

Holiday notices will be clearly posted in an alert bar at the top of every page of our website as they approach.

New Year’s Day — January 1, 2026

M.L.K. Jr. Day — January 19, 2026

President’s Day — February 16, 2026

Memorial Day — May 25, 2026

Juneteenth Day — June 19, 2026

Independence Day — July 3, 2026

Labor Day — September 7, 2026

Columbus Day — October 12, 2026

Veterans Day — November 11, 2026

Thanksgiving — November 26-27, 2026

Christmas Day — December 25, 2026

Generally, our Financial Centers are open Monday thru Thursday from 9am-5pm and on Friday from 9am-6pm with some locations offering Saturday hours. Our Member Service phone lines and online Live Chat support both open at 7:30am Monday thru Friday. You can use our Interactive Teller Machines (ITMs) for many deposits, transfers, transactions and payments, as well as withdrawal cash in the denominations you prefer. Live teller assistance is available via video at ITMs during business hours and Saturday mornings. See hours + multiple locations for ITMs. Sometimes these hours can vary per location, so we encourage you to check the Financial Center page for more details.

Allegacy’s routing number is 253177887 Merchants will ask for the routing number when setting up a draft or online payment. Allegacy's routing number is shown above and can also be found in the footer of every page on our website.