Most Common Questions Assistance

Contact & Banking Information

For the fastest processing, please send payments to:

PO Box 26043 Winston-Salem, NC 27114-6043

In the event you will be sending express mail or overnight service, the carrier may require a physical address. If so, please use 1691 Westbrook Plaza Drive, Winston-Salem, NC 27103.
Holiday notices will be clearly posted in an alert bar at the top of every page of our website as they approach.

New Year’s Day — January 1, 2024

M.L.K. Jr. Day — January 15, 2024

President’s Day — February 19, 2024

Memorial Day — May 27, 2024

Juneteenth Day — June 19, 2024

Independence Day — July 4, 2024

Labor Day — September 2, 2024

Columbus Day — October 14, 2024

Veterans Day — November 11, 2024

Thanksgiving — November 28-29, 2024

Christmas Day — December 25, 2024

Generally, our Financial Centers are open Monday thru Thursday from 9am-5pm and on Friday from 9am-6pm with some locations offering Saturday hours. Our Member Service phone lines and online Live Chat support both open at 7:30am Monday thru Friday. You can use our Interactive Teller Machines (ITMs) for many deposits, transfers, transactions and payments, as well as withdrawal cash in the denominations you prefer. Live teller assistance is available via video at ITMs during business hours and Saturday mornings. See hours + multiple locations for ITMs. Sometimes these hours can vary per location, so we encourage you to check the Financial Center page for more details.
Allegacy’s routing number is 253177887 Merchants will ask for the routing number when setting up a draft or online payment. Allegacy's routing number is shown above and can also be found in the footer of every page on our website.

Member Benefits

Yes! And we invite you to explore the various discounts available to you as an Allegacy member by visiting the Member Perks page of our website. Because these discounts are exclusive to Allegacy members, you’ll need to login to WebBanking to view the discount codes for each merchant.