Member Assistance

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How do I report suspicious card activity?

In the event you notice suspicious or unusual activity on your Visa® Debit Card, please contact us as soon as possible via phone at 336.774.3400 / 800.782.4670. If you notice suspicious or unusual activity on your Visa® Credit Card account(s) or suspect fraud, you can notify the Credit Union and Visa immediately online:
  1. Simply login to Webbanking and select Credit Card Account Information from the Additional Services menu.
  2. Then choose View Transactions.
  3. Select the ‘Dispute Transaction’ link next to the suspicious transaction.
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How to find your account number and routing number

Allegacy’s routing number is 253177887. You’ll find your account number in WebBanking and via our Mobile App. Just select the account and then view details.

The bottom of your personal checks also contains your account number as well as the routing number. The first nine digits on the bottom left are usually the routing number followed by your account number, which comes next. Be sure to double-check the numbers and format, as they can vary by financial institution.

If you’re unable to find your account and routing numbers through the above methods, don’t hesitate to reach out to us.

Why You Should Get a Credit Card

How to update your contact info

Keeping your contact information up-to-date is important for the security of your accounts and ensuring you receive important notifications or updates that may affect you. If you need to update your contact information with Allegacy, we’ve got you covered. Here are several ways to update your info:

1. Secure Messaging or Secure Live Chat within WebBanking or the Mobile App
2. Visit your nearest Financial Center
3. Call Member Services at 336.774.3400 / 800.782.4670

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Member Services

336.774.3400 | 800.782.4670
Monday – Friday: 7:30am – 6pm
Saturday: 9am – 12pm

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Monday – Friday: 7:30am-6pm
Saturday: 9am-12pm